faq // $ man -k daoaml | less · last edit: 2026-05-07

The honest answers

The questions we get over support email, in order of frequency. If yours isn't here, just reply to any verdict email — there is exactly one inbox and it's a human.

# section

general

4 entries
[01] Will my exchange accept this report? ▸
We can't promise acceptance — every exchange has its own policy, and the decision sits with their compliance team (the people at the exchange who decide whether to clear your transfer). What we give you: a report at a permanent link showing the address history, risk sources, and the time of the check. You paste that link into your exchange's support ticket as proof you did the check before the transfer. Their support opens the link and reads it themselves — no involvement from us needed.
[02] Is $2.99 really the full price? ▸
For one check, yes. No taxes added at checkout, no surprise fees. The first one is on us so you can see the verdict before paying.
[03] Do I need to sign up? ▸
For a single check, no — paste address, pay $2.99, get verdict. For repeat use (compliance desk, OTC), sign up once for an API key and balance. For agents over MCP/x402, no signup ever.
[04] Where are you based? ▸
Tubelab LLC, registered in Delaware, USA. Servers in Frankfurt, Virginia, and Singapore. Data on EU customers stays in eu-fra-03.
# section

technical

4 entries
[01] What chains do you support? ▸
25+ today: Bitcoin, Ethereum, Solana, Tron, TON, XRP, Polygon, Arbitrum, Optimism, Base, BSC, Avalanche, Cardano, Polkadot, Cosmos, Near, Aptos, Sui, Stellar, Algorand, Hedera, Litecoin, Bitcoin Cash, Dogecoin, Monero (limited heuristics), and L2s on those. Adding Mantle and Linea in Q3.
[02] How fresh is your data? ▸
Block ingestion lag is typically <30s for fast chains (Solana, Base) and 1–3 blocks for slower ones (BTC, ETH). Entity tags are reviewed daily by our analysts; sanctions lists are pulled hourly from official sources.
[03] How do I verify a verdict signature myself? ▸
Every verdict carries an ed25519 signature over the canonical body (RFC 8785). Public key at /pub/ed25519. We also anchor a hash on-chain hourly so verdicts remain verifiable forever — even if we disappear.
[04] Can I run this on-prem? ▸
Yes, for top-up tier with $50k+ balance. Reach out — it's a Docker image with a license key. Same engine, your data never leaves your VPC.
# section

pricing & billing

4 entries
[01] What if the verdict is wrong? ▸
We re-run free of charge. If you still disagree after re-run, full refund. Then we update the entity database and the next person gets the corrected verdict.
[02] Does the balance expire? ▸
No. We're not airline miles.
[03] Can I get a refund on unused balance? ▸
Yes. Email support@daoaml.com from the address you signed up with; we'll send the unused portion back to whatever you paid with.
[04] Do you offer enterprise contracts? ▸
Honestly, no. The whole point is that you don't need one. Top-up tier handles up to ~17k checks/month at the deepest discount; beyond that, email us and we'll figure it out.
# section

privacy & compliance

4 entries
[01] What do you do with addresses I check? ▸
They're hashed at the edge for caching, then forgotten 24h later. We don't sell, share, or correlate them with anything. The saved link (if you forward it) only shows the address you originally pasted — no other context.
[02] Are you GDPR / CCPA compliant? ▸
Yes. We process minimal personal data (email for receipt + result link). Right to erasure: email us, we delete the row; the saved result survives because the link is already public.
[03] Do you have SOC 2? ▸
Type II audit completed Q1 2026. Report under NDA on request.
[04] Will you respond to law enforcement requests? ▸
We comply with valid US legal process for the tiny amount of data we hold (email + receipt + addresses checked). We do not have KYC data, video records, or transaction history beyond what is already public on-chain.
# glossary

What these words mean

6 entries
AML

Looking for a wallet's links to bad history — scams, sanctions, theft. Short for "anti-money-laundering," but you don't need to know the acronym to use the product.

Exchange compliance team

The people inside an exchange (Binance, Bybit, Coinbase, etc.) who review transfers before clearing them. They decide whether to release your deposit if it gets held up.

Mixer

A service that scrambles coins so it's hard to see where they came from. Used to hide the source of money. If a wallet is linked to one, that's a strong risk signal.

Sanctions list

An official government list of wallet addresses that are off-limits. OFAC (US), EU, UK, UN and SECO (Switzerland) all publish them. We check addresses against all five.

Smart contract

A program that lives on the blockchain. For example, the Uniswap exchange is a smart contract — when you send crypto to its address, the contract runs automatically.

Network (chain)

Bitcoin, Ethereum, Tron, Solana — these are all separate blockchains. A wallet on Bitcoin can't receive Ethereum, and vice versa. The address you check has to be on the right network.

Still have a question?

Write to support@daoaml.com. One inbox, real people read it.

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